Frequently Asked Questions
Everything you need to know about shopping with Hello Nancy Official.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items and intimate apparel are final sale and cannot be returned.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Can I track my order?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your garments ethically produced?
At Hello Nancy Official, we prioritize ethical manufacturing. We partner exclusively with factories that ensure fair wages, safe working conditions, and sustainable production practices.